Customer Support
At Stocksift, we're committed to providing excellent support for our users. If you have any questions or need assistance, please don't hesitate to reach out to us. Below you'll find the various ways you can get in touch with our support team.
Contact Us
For general inquiries, technical support, or billing questions, you can contact us through the following methods:
Email Support
For any questions or issues, email us directly at:
blog@stocksift.com
We aim to respond to all inquiries within 24-48 hours during business hours (Monday - Friday, 9:00 AM to 5:00 PM, CST).
Frequently Asked Questions
Check out our frequently asked questions (FAQs) below to see if we’ve already addressed your query. This is a quick way to find answers to common issues.
- How do I subscribe to the newsletter?
- Subscribe to the newsletter by completing the sign up form.
- How can I upgrade to the premium newsletter?
- You may upgrade by selecting the "Premium" subscription plan during the account sign up process, or upgrade by managing your account.
- How do I cancel my premium subscription?
- If you wish to cancel your premium newsletter subscription, you may do so by managing your account.
- How do I unsubscribe from the newsletter?
- To unsubscribe from the newsletter and stop receiving emails from us, you may click the "Unsubscribe" link at the bottom of the newsletter email you received, or you can managing your account and select the "Unsubscribe" toggle button.
- How do I manage my payment information?
- To manage your payment information, you can visit the customer portal, which is managed by a secure and trusted third-party provided, Stripe.com.
- Why am I not seeing the newsletter posts in my inbox?
- The AI Stock Picks newsletter publishes once a week for free subscribers and daily for premium subscribers, however, some days there may not be a post if our AI doesn't identify any stocks that day. If you are still not seeing the posts, check your spam box in your email and update your spam filters.
Social Media
You can also reach out to us on social media for updates or quick questions:
- X (Twitter): @StocksiftApp
Support Hours
Our customer support team is available from 9:00 AM to 5:00 PM (CST), Monday through Friday. We aim to respond to all inquiries as quickly as possible.
Feedback
We value your feedback! If you have suggestions on how we can improve our services or if you'd like to share your experience, please email us at blog@stocksift.com.